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ORACLE SOLUTIONS FOR POWER AND UTILITIES Optimize work planning and execution In the face of both competitive and regulatory pressures, you need proactive work management strategies. Oracle Maintenance Management, Oracle Projects, and Oracle Supply Chain Planning work together seamlessly so you can monitor operational data such as maintenance history, performance trends, and operating conditions—then use this information to proactively manage resources such as inventory, equipment, and skilled personnel. Benefits include reduced asset failures and unplanned downtime, increased asset utilization, lower asset maintenance costs, optimized work scheduling and assignments, and increased regulatory compliance. Streamline field service operations Very often you only have direct contact with customers when they experience an outage or other problems. The efficiency with which such issues are handled can profoundly affect customer satisfaction and continuing loyalty after deregulation offers an alternative. Oracle Field Service empowers field technicians with consistent, accurate, and actionable information, from service contracts to inventory levels. By increasing the efficiency of your field service operations, you reduce costs, increase repair quality and service output, and provide rapid response and issue resolution. Improve customer responsiveness and issue resolutionWith new competitive pressures and rising customer expectations, utilities must have a comprehensive view of their customers, and then use this information to deliver value and provide exceptional customer service. Oracle Service and Oracle Customer Data Management improve customer responsiveness and issue resolution by providing a complete view of customer and interaction history; self-service functionality; contract information; and intelligent dispatch of work crews to speed resolution. Related:
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